Refund policy
We have a 14-day return policy for our products, which means you have 14 days after receiving the last item in your order to request a return or cancellation.
Eligibility for Returns
To be eligible for a return, your item must be in the same condition you received it, unused, undamaged, and in its original packaging. You'll also need your receipt or proof of purchase.
How to Start a Return or Cancellation
The easiest way to start a return or cancellation is through your customer account at https://account.rosey.store. Go to your Orders, select the relevant order, and follow the steps to submit your request. You can also contact us at info@rosey.store. Items sent back without first requesting a return will not be accepted.
📦 Damaged Goods or Incorrect Items
Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us immediately at info@rosey.store with photos and your order number. We'll evaluate the issue and make it right.
🚫 Non-Returnable Items
We do not accept returns on:
- Custom or personalized prints
- Gift cards
If you're unsure whether your item qualifies, feel free to contact us.
🔄 Exchanges
We do not offer direct exchanges. The fastest way to get what you want is to return your item and place a new order once your refund is approved.
🇪🇺 EU Right of Withdrawal
If your order is shipped within the European Union, you have the right to cancel or return your order within 14 days of receiving the last item in your order, for any reason and without providing justification. To exercise this right, notify us via your customer account at https://account.rosey.store or by email at info@rosey.store before the 14-day period expires.
Once you've notified us, you have a further 14 days to return the item. We will refund the full order amount, including standard outbound shipping costs, within 14 days of receiving your withdrawal notice provided we have received the returned item or proof of return by then. Return shipping costs are at your expense unless the item is defective or incorrect.
Note: the right of withdrawal does not apply to custom or personalized prints.
💳 Refunds
For EU withdrawal requests, your refund will be processed within 14 days of us receiving your withdrawal notice, to your original payment method.
For all other returns, once we receive and inspect your return, we'll notify you of the approval status. If approved, your refund will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card provider to post the refund.
If more than 15 business days have passed since your refund was approved and you haven't received it, please contact us at info@rosey.store.
📦 Damaged Goods or Incorrect Items
Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us immediately at info@rosey.store with photos and your order number. We’ll evaluate the issue and make it right.
🚫 Non-Returnable Items
We do not accept returns on:
-
Custom or personalized prints
-
Gift cards
If you’re unsure whether your item qualifies, feel free to contact us.
🔄 Exchanges
We do not offer direct exchanges. The fastest way to get what you want is to return your item and place a new order once your refund is approved.
🇪🇺 EU 14-Day Cooling-Off Period
If your order is shipped within the European Union, you have the right to cancel or return your order within 14 days for any reason. The item must be unused, in its original packaging, and accompanied by proof of purchase.
💳 Refunds
Once we receive and inspect your return, we’ll notify you of the approval status. If approved, your refund will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card provider to post the refund.
If more than 15 business days have passed since your refund was approved and you haven’t received it, please contact us at info@rosey.store.