Return & Refund Policy
We have a 14-day return policy for poster prints, which means you have 14 days after receiving your item to request a return.
Eligibility for Returns
To be eligible for a return, your item must be in the same condition you received it — unused, undamaged, and in its original packaging. You’ll also need your receipt or proof of purchase.
How to Start a Return
To initiate a return, please contact us at info@rosey.store. If your return is accepted, we’ll send you a return shipping label along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always reach out to us with any return questions at info@rosey.store.
📦 Damaged Goods or Incorrect Items
Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us immediately at info@rosey.store with photos and your order number. We’ll evaluate the issue and make it right.
🚫 Non-Returnable Items
We do not accept returns on:
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Custom or personalized prints
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Gift cards
If you’re unsure whether your item qualifies, feel free to contact us.
🔄 Exchanges
We do not offer direct exchanges. The fastest way to get what you want is to return your item and place a new order once your refund is approved.
🇪🇺 EU 14-Day Cooling-Off Period
If your order is shipped within the European Union, you have the right to cancel or return your order within 14 days for any reason. The item must be unused, in its original packaging, and accompanied by proof of purchase.
💳 Refunds
Once we receive and inspect your return, we’ll notify you of the approval status. If approved, your refund will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card provider to post the refund.
If more than 15 business days have passed since your refund was approved and you haven’t received it, please contact us at info@rosey.store.
